Warranty Magic

SkyFox Swings wraps every swing and hardware bundle in a 2-year, confidence-first warranty.

Coverage kicks in from your install date. If a seam pops, a swivel sticks, or an anchor plate shows premature wear within those 24 months, email support@skyfoxswings.com and the team will repair, replace, or upgrade the affected component so you can get back to weightless play fast.

Coverage Snapshot

• Eligible products: SkyFox swing bodies, straps, spreader bars, swivels, anchors, and stands purchased new from SkyFox or authorized partners.
• Duration: 2 years from install date (documented via invoice or install log).
• Remedies: Replacement parts, professional repair, or credit toward an equivalent product—SkyFox decides the best fix for safety and comfort.
• Transferability: Coverage follows the original purchaser; resale handoffs require a fresh safety inspection and written transfer confirmation from SkyFox.

What’s Covered

• Stitching failures, fabric delamination, or foam compression that happens under normal, load-rated use.
• Hardware issues such as sticky swivels, misaligned carabiners, or anchor hardware that degrades unexpectedly.
• Cosmetic faults present on arrival (scuffs, dye variances) reported within 14 calendar days.

What’s Not Covered

• Damage from exceeding load ratings, ceiling failures, or third-party rigging.
• Modifications using non-SkyFox hardware or DIY accessories.
• Wear from improper cleaning, harsh chemicals, or storing the swing damp.
• Normal aesthetic aging (color fade, minor pile change) after sustained use.

Register Your Warranty

Send a “Warranty Activation” email within 14 days of install that includes: order number, install date, anchor map or technician invoice, swing model/SKU, and photos of the installed setup. SkyFox confirms activation so future claims move quickly.

How to File a Claim

1. Subject line: Warranty Claim – [Issue] – SFX#[OrderNumber].
2. Body: contact info, install date, concise issue summary, and confirm the swing is currently offline if safety is in question.
3. Attachments: high-resolution photos/video, copy of your warranty activation email, and any inspection notes.
4. Availability: offer two or three time slots for a live video walkthrough if the team needs a closer look.
5. Response timeline: acknowledgement within 2 business hours (10 a.m.–10 p.m. ET window), action plan inside 24 business hours, with parts shipping or service scheduling in 3–5 business days.

Keep Coverage Valid

• Stick to SkyFox’s cleaning guide—pH-neutral detergents, air drying, and no abrasive solvents.
• Log quarterly inspections noting hardware condition and any adjustments.
• Store documents: invoices, activation confirmation, maintenance notes, and technician reports.
• Loop in SkyFox before adding stands, sensory modules, or lighting rigs to ensure compatibility.

FAQ

• Does the warranty restart after a replacement? Replacement parts carry the remainder of your original 2-year term.
• Can I buy extended protection? Email support for current upgrade options; availability may vary by region.
• What if an installer caused damage? SkyFox coordinates with certified installers, but third-party errors fall outside warranty scope—file directly with the installer while notifying SkyFox for safety guidance.

Ready to keep your swing covered?

Activate that two-year warranty the day you install, track your maintenance, and email support@skyfoxswings.com at the first sign of trouble—Warranty Magic is all about staying one step ahead of wear so every session feels like the first.