Return Policy

SkyFox Swings offers a 30-day return window starting the day your order is delivered.

Email support@skyfoxswings.com within that timeframe to request a return authorization; include your order number, the items you’d like to send back, and clear photos of their current condition.

Eligibility

• Swings, hardware, and accessories must be unused, uninstalled, and free of marks or scents.
• Removable textiles and padding need to stay sealed or, if inspected, carefully repacked.

Non-returnable

• Custom builds, final-sale textiles, and items showing wear from installation or play can’t be refunded for safety and hygiene reasons.

Return Process

• After you email, support will reply within 2 business hours (10 a.m.–10 p.m. ET) with an RMA code and packing instructions.
• Ship the product back within 7 days of receiving the RMA; insure the package and share the tracking number by replying to the same thread.

Inspection & Refunds

• Once the warehouse confirms everything meets the return criteria, refunds post to your original payment method in 5–7 business days.
• Opened textiles that can’t be resold may incur a refurbishment fee, which SkyFox itemizes before processing the refund.

Exchanges & Store Credit

Prefer a different color or upgrade? Mention it in your email—support can reserve replacement items or issue store credit as soon as the return clears inspection.

Need help?

Planning the return shipment or curious whether an item qualifies? Email support@skyfoxswings.com with photos and delivery details—the team will guide you through the safest path forward.